Booking terms

JENNY WREN HOLIDAYS

Booking Terms and Conditions

Payment

Payments must be made in pounds sterling. The balance is payable 6 weeks prior to the holiday date. Where the
booking is made within 8 weeks of the holiday start date, full payment will be required on booking. Payments may be made by cheque, by card over the phone and by bank transfer for which the payer should cover any charges.

Arrival & Departure

The bungalows will normally be available to your from 3pm on the day of arrival. Guests must vacate by 10am on the day of departure. The neighbouring touring park is in no way connected with the bungalows and as such has no knowledge of the running of the holiday bungalows. Bungalow guests have no right of access over the touring park land.

Pets

Dogs are permitted provided that they are not left unattended at any time; they are not allowed on the furniture, and that any pet hairs in the property and fouling in the grounds are removed. Dog waste can be disposed of in the large
bins at the bottom of the site. Please keep dogs under control in the grounds. Please do not wash dogs in the shower.

Care of the Property/Loss and Damage

Please take care with the property. The bungalow will be clean and tidy when you arrive and should be left in the same condition as you found it. Pots and pans should be washed and put away, and rubbish bags taken to the large bin at
the bottom of the site. The Guests are liable for any breakages or damage caused to the accommodation or its contents.
We do not charge for minor breakages, but we may send you an invoice for repair or making good if the damage is significant. If you do break something, however minor, please let the owner/representative know so that it can be
replaced.

The bungalows are strictly No Smoking

Liability

Jenny Wren Holidays acts as agent for the Home Owners and there is no contractual relationship between the Booker and Jenny Wren Holidays. The contractual relationship is directly between the Home Owner and the Booker. Jenny
Wren Holidays has no responsibility to the Booker during the letting period. The Booker should ensure that the Homeowner has given contact details for him/herself or a representative in order to deal with emergencies or
breakdown of equipment in the property.
The information and descriptions supplied are believed to be accurate and are offered in good faith. It may be possible that certain facilities or features may not be available on occasions due to circumstances beyond the Owner’s control for which the Owner and/or the Agent accept no liability.
In addition, no liability can be accepted by the Owner and/or Agent for any damage, loss, sickness or injury to any member of your party or any vehicles or possessions, howsoever caused, nor shall we be liable for any additional
expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with us.
Under no circumstances shall our liability exceed the amount paid by you to us.

Occupancy

Only the persons listed in the booking request, or notified to us and accepted by us afterwards, may stay in the property. The maximum occupancy of the property, as shown on our website, must not be exceeded.
We only accept bookings from couples and family parties, i.e. no groups or hen/stag parties. Sub-letting The accommodation must not be sub-let and the number of persons using the accommodation must not exceed the
maximum number advertised and declared in the booking form.

Inspection and Maintenance

We or our representatives shall be a llowed access to the accommodation at any reasonable time for inspection or maintenance.

Non-Availability

We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund.

Cancellations

Your deposit is treated is a booking fee and in non-refundable. Should you cancel once your full balance has been paid, we will refund any monies as long as we successfully re-let the bungalow, minus the non-refundable deposit.
We recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker. Schofields are very reasonable www.schofields.ltd.uk Tel: 01204 365080

Website Content

We will endeavour to ensure that the content of this website is always accurate, honest and up-to-date. However, all content, including prices, is subject to change without notice.

Complaints

While we endeavour to ensure that everything is presented to a high standard with your accommodation should you need to make a complaint, the following procedure applies.
Guests Must:

  • Inspect the property on arrival and report any immediate problems to the Owner or Owner’s representative.
  • Report any problems found with the property during their stay to the Owner or Owner’s representative

Complaints must be reported immediately to the owners of the property or their representatives whose contact numbers you are given, thereby giving them the opportunity to rectify the problem during your stay. Complaints will not be entertained at the end of the hiring period or if the Guest vacates the property.

Personal Information

All personal information collected through the forms in this website will be used only for the purpose intended, e.g. to answer an enquiry or to process a holiday booking. Personal information will not be retained for longer than is
necessary to satisfy the enquiry or booking made.

Applicable Law

When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English Courts shall have jurisdiction.

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